This is not a sponsored post, although from the amount of money they have refunded us over the past few months, it might as well be. But let me start at the beginning!
We adopted Smiley just over three months ago and like any crazy dog parents, we began spoiling him with toys and chews. We try to limit our Amazon shopping because we are morally opposed to their business tactics but all other websites, like Petco, had expensive shipping fees and overall prices.
That’s when someone recommended Chewy.com. They offer free shipping on orders over $50 and for most dog foods. When shipping isn’t free, it’s very cheap and with all of their sales on doggie sweaters and chews it’s worth paying the fee.
In addition to being cheap, they also ship quickly within a day or two and we’ve never received an order later than 4 business days and that was once when it got lost in transit. All of their products come packaged sustainably in paper boxes with crumpled up paper to protect the items. They use as little plastic as possible which is another reason I love them!
Finally, unlike Amazon recently, Chewy takes responsibility for lost packages. Even when it was 100% not their fault. We don’t live in the best area of Brooklyn and so far, 3 packages have gone missing. One of these I later found outside in the trash, unopened. So I managed to retrieve it. The other two, however, were re-shipped at their expense.
Calling Chewy customer support is a completely unique experience. They pick up the phone within two rings, they don’t play calming waiting music, there is no line of people waiting ahead of you. They always answer right away, it is always a human and they are incredibly friendly and helpful. Again, unlike Amazon.
When Smiley’s new sweater went missing, they simply re-shipped it without hesitating or asking questions. The second time, it was his food that went missing. This was a bigger problem because he is severely allergic to chicken and will break out in itchy hives. We mentioned it to Chewy and they not only re-sent the food but they also refunded us $20 to buy him something else in the mean time. What other company does that?
During the holidays, unfortunately it didn’t happen to us, but they sent presents to a lot of their customers. They commissioned artists to paint the customer’s doggies and sent the art out as Christmas presents! They also send flowers and condolences notes if a beloved pet dies.
This past week, I was picking out a new food for Smiley on Chewy.com because I wanted something with fewer ingredients. The variety of their products is impressive and quite overwhelming. I used their filters and found the perfect food that also happened to be cheaper than his current one.
Finally, just to check, I decided to see if Amazon sold it for cheaper. They did. But did I buy it from Amazon? No. Could I save over $10 a month ($120 a year) by shopping from Amazon instead of Chewy.com? Yes. Would I stray from a business that is caring, treats their employees and customers with respect? Never!
Thank you Chewy, for being amazing and for showing us what companies and customer service should be like. Also, thank you for caring about us and most importantly, about Smiley. If you haven’t already, go to their website and see for yourself. If you have any questions about anything, just call them and see just how different from other companies they are.